Frequently Asked Questions (FAQs) – Apparel Orders
Q: What payment methods do you accept?
A: We accept the following secure payment options:
- Credit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club
- Digital Wallets: Apple Pay
Simply enter your payment details at checkout—your information is protected by encrypted security protocols.
Q: How do I choose the right size?
A: Refer to the size chart listed on each product page for detailed measurements. For personalized assistance, email our team at [email protected] with your measurements or fit concerns.
Q: Can I cancel my order?
A: Yes! You may cancel your order for a full refund if it has not yet been shipped. Once shipped, cancellations are no longer possible.
Q: Can I modify my order after placing it?
A: Contact our customer service team immediately at [email protected] to request changes. If your order has already shipped, modifications cannot be made.
Q: How long will my order take to arrive?
A: Delivery time = Processing time (1–2 business days) + Shipping time (7–14 business days). Total estimated arrival: 8–16 business days from order confirmation.
Note: Processing times may vary during peak seasons.
Q: How can I track my order?
A: Once shipped, you’ll receive a tracking number via email. Use this number to monitor your package’s status through our shipping partner’s portal.
Q: What is your return policy?
A: We accept returns within 30 days of purchase for items in their original condition with tags attached.
- Our Responsibility (e.g., damaged/incorrect item): We cover return shipping and issue a refund/exchange.
- Your Responsibility (e.g., wrong size, change of mind): You pay for return shipping.
For assistance, email [email protected].
Q: How long does a refund take to process?
A: Refunds are initiated once your return is received and inspected. Please allow up to 7 business days for funds to appear in your account (timing varies by payment provider).
Still have questions?
Contact Us:
- Address: UNIT 60 3/F YAU LEE CENTERNO.45 HOI YUEN ROAD KWUN TONG KL HONGKONG
- Phone: +852 95693014
- Email: [email protected]
- Business Hours: Monday–Friday, 08:00–17:00 (UTC+8)
We aim to reply within 24 business hours!
This version organizes the FAQs into clear sections, uses concise language, and maintains a professional tone suitable for an apparel brand. Let me know if you’d like any adjustments!
