Payment Methods & Guidelines for Apparel Purchases
Accepted Payment Options
We accept the following secure payment methods for your convenience:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club
- Digital Wallets: Apple Pay
Simply enter your payment details at checkout, and your transaction will be processed securely.
What to Do If Your Payment Is Declined
If your credit/debit card payment is declined, follow these steps:
- Resubmit Your Order
Declined payments cannot be reinstated. You’ll need to place a new order. - Verify Payment Details
- Double-check your card number, expiration date, and billing address for accuracy.
- Ensure the security code (3-digit CVV on the back of your card) is entered correctly.
- Contact Your Bank or Card Issuer
Payments may be declined by your bank for reasons such as insufficient funds, fraud alerts, or regional restrictions. Contact them directly to confirm authorization. - Try an Alternative Payment Method
If issues persist, use a different card or payment option (e.g., Apple Pay, PayPal if available).
Additional Steps for 3D Secure Declines
If your payment was declined during 3D Secure authentication (e.g., via OTP, biometric verification, or two-factor authentication), contact your bank for assistance.
Reporting Errors
If you receive an error message during checkout, share the exact message and details with our support team at [email protected]. We’ll resolve the issue promptly.
Security & Privacy Commitment
- Encrypted Transactions: Your payment data is protected by industry-standard SSL encryption.
- PCI-DSS Compliance: We adhere to strict security protocols to safeguard your information.
- Fraud Prevention: All card payments undergo validation by us and your card issuer. You may be prompted for 3D Secure authentication (e.g., OTP, fingerprint, or two-factor verification) based on your bank’s policies. For questions about authentication, consult your card issuer.
Order Confirmation
After successful payment, you’ll receive an order confirmation email. If it’s not in your inbox, check your spam/junk folder.
Contact Us
For payment-related inquiries or assistance:
- Address: UNIT 60 3/F YAU LEE CENTERNO.45 HOI YUEN ROAD KWUN TONG KL HONGKONG
- Phone: +852 95693014
- Email: [email protected]
- Business Hours: Monday–Friday, 08:00–17:00 (UTC+8)
We aim to respond within 24 business hours.
This version streamlines the original text for a clothing retail context while emphasizing security, clarity, and actionable steps for customers. Let me know if you’d like further adjustments!
