Return & Exchange Policy for Apparel Orders
At glamnestz, we take pride in our product quality and rigorous quality control. If you encounter any issues after receiving your order, please email our customer service team at [email protected] for assistance.
Return & Exchange Eligibility
Items may be returned or exchanged within 30 days of delivery for the following reasons:
- Incorrect size, color, or item received
- Product does not match the description
- Damaged or defective items (due to production or shipping)
- Change of mind or no longer needed
- Wrong item/quantity ordered
- Undelivered or lost packages
Note:
- If the return is due to your error (e.g., incorrect sizing, change of mind), you are responsible for return shipping costs.
- If the return is due to our error (e.g., damaged/incorrect item), we will cover return shipping and provide a replacement or refund.
Return Process
- Contact Customer Service
Email [email protected] with:- Order number
- SKU or product name
- Reason for return
- Photos (if applicable, e.g., damaged items)
- Await Approval
Our team will respond within 24 business hours with a return address and instructions. - Ship the Item
- Use a tracked shipping method and retain proof of postage.
- Do not send returns to the sender’s address on the package—use the address provided by customer service.
- Refund/Exchange Processing
Once received, we’ll notify you via email and process your refund or exchange immediately. Refunds may take up to 7 business days to reflect in your account.
Return Requirements
- Non-Defective Items: Must be returned unused, undamaged, with original tags and packaging.
- Defective/Incorrect Items: Provide clear photos of the issue for verification.
- Approval Required: Do not ship items back without prior authorization from our team.
Refund Policy
- Full Refunds are issued for:
- Cancellations within 24 hours of purchase (before shipping).
- Lost or undelivered packages.
- Misprinted, damaged, or defective items (we cover return shipping).
- No Refunds for:
- Items returned without original tags/packaging.
- Items stained with makeup, perfume, animal hair, or deodorant.
- Incorrect addresses provided by the customer (unless updated before shipping).
- Packages lost due to customer-provided incorrect shipping details.
Return Labels
- Defective/Incorrect Items: We will email you a prepaid return label.
- Customer Remorse: You are responsible for arranging and paying for return shipping.
Important Notices
- Non-glamnestz Items: Do not include unrelated items in your return package—we will not return them.
- Lost Returns: We are not liable for lost or stolen packages during transit. Always use tracked shipping.
- Address Errors: If a package is returned to us due to an undeliverable address, you will be charged for reshipment costs.
Contact Us
For questions about returns, refunds, or exchanges:
- Address: UNIT 60 3/F YAU LEE CENTERNO.45 HOI YUEN ROAD KWUN TONG KL HONGKONG
- Phone: +852 95693014
- Email: [email protected]
- Business Hours: Monday–Friday, 08:00–17:00 (UTC+8)
We aim to resolve all inquiries within 24 business hours.
This version streamlines the original policy for clarity, consistency, and customer-friendliness while maintaining all critical details. Let me know if you’d like further refinements!
