Shipping & Delivery Policy for Apparel Orders
At glamnestz, we prioritize every customer and strive to deliver your orders as swiftly as possible. Below is an overview of our order process, from payment to delivery:
Important Note:
- Our pricing includes product costs and shipping fees (if applicable). Customers are not responsible for import duties, taxes (VAT), or additional fees.
Order Process Timeline
- Payment Confirmation
- Once your order is authorized and verified, you’ll receive a confirmation email.
- Order Processing
- Processing typically takes 1–2 business days (excluding weekends and holidays).
- Shipping
- Delivery takes approximately 7–14 business days globally after dispatch.
- A shipping confirmation email with a tracking number will be sent once your order leaves our warehouse.
- Shipping Fees
- 6.99∗∗forordersunder∗∗69.
- Free shipping on orders $69 or more.
- Total Delivery Time
- Estimated arrival: 8–16 business days (processing + shipping).
- Example: A coat order will take 1–2 days to process + 7–14 days to ship = 8–16 days total.
Logistics & Address Guidelines
- Automated Logistics Matching: Our system selects the best shipping method based on product size, weight, and destination.
- PO Box Restrictions: If your address includes a “PO Box,” our team will review it. Some carriers cannot deliver to PO Boxes, in which case we’ll contact you to update the address or cancel the order.
Tracking Your Order
- Self-Service Tracking: Use the tracking number provided in your shipping confirmation email to monitor progress.
- Tracking Updates: Allow up to 72 hours after receiving the email for the tracking link to activate.
- No Updates? If tracking doesn’t refresh, email us at [email protected] for assistance.
Potential Delivery Delays
Delays may occur due to unforeseen circumstances, including:
- Severe weather (e.g., heavy rain, tornadoes, floods, earthquakes).
- Local disruptions (strikes, public holidays, international events).
- Peak season constraints (flight/staff shortages, high demand).
Contact Us
For questions about orders, shipping, or delays:
- Address: UNIT 60 3/F YAU LEE CENTERNO.45 HOI YUEN ROAD KWUN TONG KL HONGKONG
- Phone: +852 95693014
- Email: [email protected]
- Business Hours: Monday–Friday, 08:00–17:00 (UTC+8)
We aim to respond within 24 business hours.
This version tailors the original text to a clothing retail context while improving clarity, structure, and readability. Let me know if you’d like any refinements!
