Welcome to glamnestz! At glamnestz, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, protect, and share your data when you interact with our website, services, or products.

By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please refrain from using our site.

1. What Personal Data Do We Collect?

We may collect the following types of personal data when you interact with us:

  • Contact Information : Name, email address, phone number, mailing address.
  • Account Information : Details you provide when creating an account (e.g., username, password).
  • Transaction Data : Purchase history, payment details, and order preferences.
  • Website Usage Data : IP address, browser type, device information, pages visited, and cookies.
  • Marketing Preferences : Your preferences for receiving promotional emails or newsletters.

We only collect personal data that is necessary to fulfill our commitments to you and improve your experience.

2. How Do We Use Your Personal Data?

We use your personal data for the following purposes:

  • Fulfill Orders : Process transactions, deliver products, and provide customer support.
  • Personalized Experience : Tailor our services to meet your needs and preferences.
  • Marketing Communications : Send you relevant offers, promotions, and updates (with your consent).
  • Security and Compliance : Protect against fraud, comply with legal obligations, and enforce our policies.
  • Analytics and Improvements : Analyze website usage to enhance our services and user experience.

We will only retain your personal data for as long as necessary to fulfill the purposes outlined above or as required by law.

3. Who Has Access to Your Data?

  • Internal Access : Only authorized personnel within glamnestz have access to your data.
  • Third Parties : We may share your data with trusted partners who assist us in operating our website, conducting business, or servicing you (e.g., payment processors, shipping providers). These third parties are contractually obligated to keep your data confidential.
  • Legal Requirements : We may disclose your data if required by law or to protect our rights, safety, or property.

We never sell, rent, or trade your personal data to third parties for marketing purposes outside the glamnestz Group.

4. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device to enhance your browsing experience. They help us remember your preferences, analyze traffic, and improve our services.

Types of Cookies We Use

  • Essential Cookies : Necessary for the website to function (e.g., login sessions, shopping cart).
  • Performance Cookies : Collect anonymous data about site usage to improve performance.
  • Functional Cookies : Enhance your experience by remembering preferences (e.g., language settings).
  • Advertising Cookies : Deliver personalized ads based on your interests.

Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

5. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their policies before providing any personal information.

6. Your Rights

Under applicable data protection laws (e.g., GDPR), you have the following rights:

  • Access : Request a copy of your personal data.
  • Correction : Update or correct inaccurate information.
  • Deletion : Request the removal of your data (subject to legal obligations).
  • Restriction : Limit the processing of your data.
  • Portability : Obtain your data in a structured format.
  • Objection : Opt out of direct marketing or other processing activities.

To exercise these rights, please contact us at [email protected].

7. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

8. Security Measures

We take reasonable steps to protect your personal data from unauthorized access, loss, or misuse. This includes:

  • Using Secure Socket Layer (SSL) encryption for sensitive information.
  • Storing payment details securely with PCI-compliant payment gateways.
  • Regularly monitoring our systems for vulnerabilities.

While we strive to protect your data, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

11. Applicable Laws

This Privacy Policy is governed by the laws of HK, unless otherwise required by local regulations. For international customers, we ensure compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Thank you for trusting glamnestz with your personal information. We are committed to safeguarding your privacy and providing you with a seamless shopping experience.