Thank you for shopping at glamnestz! We take pride in offering unique fashion products crafted by independent designers using high-quality materials and reliable production processes. Our QA team inspects every product before packaging to ensure your satisfaction. However, if you’re not completely happy with your purchase, we’ve made the returns process simple and hassle-free.

1. Return Timeframe

  • You may return your items within 30 days of receiving your order.
  • All returned items must be unused, unwashed, undamaged, and in their original packaging to qualify for a refund.
  • Return Shipping Costs : The cost of returning the item(s) is your responsibility unless the item is defective, damaged, or incorrect.

2. How to Return an Item

Follow these steps to initiate a return:

  1. Check Eligibility : Ensure the item meets our return conditions (see “Non-Returnable Items” below).
  2. Contact Customer Service : Email us at [email protected]with your order number and reason for return.
  3. Receive Return Address : Our team will provide you with the correct return address. Do not send items to any other location.
  4. Ship the Item : Package the item securely and include all original tags, labels, and accessories. Ship it to the provided address and keep proof of postage.
  5. Notify Us : Send an email to [email protected]with a screenshot or photo of the shipping receipt for tracking purposes.
  6. Confirmation : Once we receive and inspect the returned item, we’ll notify you via email.
  7. Refund Processing : If approved, your refund will be issued within 1 business day .

3. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Intimate Apparel : Underwear, swimwear, beauty tools, jewelry, and accessories.
  • Freebies/Gifts : Any complimentary items included with your order.
  • Damaged or Used Items : Items that have been worn, washed, altered, or show signs of damage.
  • Missing Tags/Labels : Items without their original tags or packaging.

Exceptions :

  • If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected]and provide clear photos of the issue. We’ll review your case and arrange a resolution.

4. Refunds

  • Refund Method : Your refund will be processed to the original payment method used during checkout.
  • Processing Times :
    • PayPal : Refunds typically take 3–7 business days to reflect in your account.
    • Credit/Debit Cards : It may take 5–10 business days for the refund to appear, depending on your bank or card provider.
  • Partial Refunds : If only part of your order is returned, the refund will reflect the value of the returned items.

5. Exchanges

At this time, we do not offer direct exchanges. If you’d like a different size, color, or item:

  1. Return the original item for a refund.
  2. Place a new order for the desired product.

6. Important Notes

  • No COD Returns : We do not accept returns sent via Cash on Delivery (COD). Such packages will be rejected.
  • Double-Check Returns : Before sending your return, ensure the correct item is being returned. We are only responsible for products purchased directly from glamnestz.
  • Shipping Fees : Return shipping costs are non-refundable unless the item is defective, damaged, or incorrect.

7. Order Cancellations

  • Within 24 Hours : If you cancel your order within 24 hours of purchase, we’ll issue a full refund.
  • After Shipment : Once your order has been shipped, cancellations are no longer possible. You may return the item after receiving it by following the return process.

8. Contact Us

If you have any questions or need assistance, feel free to reach out to us at [email protected]. We’re here to help!